FAQs

1. All persons entering the Event are admitted only subject to these ground rules, to the ticket terms and conditions
2. Permission to enter the Event or remain at the Event, not with standing possession of any ticket, is at the absolute discretion of Gleneagle Arena & Gleneagle Group, its ushers, security or management and of any member of the Garda Siochana.
3. For those attending an Event only small bags of A4 size (8027in/21cm x 11.7in/29.7cm) will be permitted. Do not bring a bag bigger than this will not be permitted into the event.  There will be no storage facilities to store bags.  Bags must not be left at entrances or surrounding areas, any items left will be removed and disposed of accordingly.
4. Bags will be searched on entry to the event, to avoid lengthy queues we strongly advise that you do not bring a bag.
5. You may also be searched at the entrance or in the venue of the event which may include a full-body pat-down. Any items which may be considered for use as a weapon, or which may cause danger or disruption to any persons at the event will be confiscated.
6. Fireworks, smoke canisters, bottles, knives, glasses, cans, poles of any type, banners, laser devices, umbrellas, selfie sticks, spray cans to include deodorant, and unofficial tabards/high vis are not permitted into the venue. Please note bags no bigger than A4 will be permitted in the venue.
7. Please allow time to get into the event and for concert entry procedures, ticket checks, and searches.
8. Persons suspected of carrying items that may be used in an offensive or dangerous manner, or carrying out illegal activities within the event area and hotel premises, and other areas of the site may be searched.
9. There is generally no re-admission to these concerts. If re-admission is permitted bag and persons will be researched upon re-entry
10. Children under the age of 16 must be accompanied by an adult parent/guardian over the age of 18 who will control and supervise those children at all times. Supervisors of groups are required to be over 18 and are responsible and accountable for all members of the group they accompany.
11. For seated/standing events under 16s will only be permitted in the seating area of the Arena where they must be accompanied by an adult over 18 years of age.
12. You may be asked to prove your age with photo ID failing to do so may result in you being refused admission.
13. Acceptable forms of identification for proof of age are: Passport, Garda Age Card, and Driving Licence.
14. The use of threatening behaviour, foul or abusive language and the utterance of racial, homophobic or discriminatory abuse, chanting or harassment are strictly prohibited and may result in arrest and/or ejection from the premises.
15. The obstruction of gangways, accessways, exits and entrances, stairways and like places is strictly prohibited.
16. Gleneagle Killarney is a no-smoking environment. Smoking, including the use of E-Cigarettes and nicotine vaporisers, is not permitted indoors.
17. Persons are not permitted to bring alcohol into the premises. Persons who are, or appear to be under the influence of alcohol or drugs may be removed or refused entry.
18. A CCTV system is in operation throughout the premises.
19. By entering the Event all persons acknowledge that photographic images and/or video recordings and/or stills taken from those video recordings may be taken of them and may also be used by the Gleneagle Group for marketing or promotional purposes.
20. At all times whilst on the premises, persons must comply with any instructions and directions of any usher, security personnel, management, staff the Garda or any other safety service. Failure to comply with any such instruction or direction may lead to the refusal of entry to, or the immediate ejection from the premises.
21. Gleneagle Group reserves the right to make changes to any of the Gleneagle Arena Rules in its sole discretion. Any such changes will be notified to the public through the website and on display on the Event Grounds.

1. All persons entering the Event are admitted only subject to these ground rules, to the ticket terms and conditions
2. Permission to enter the Event or remain at the Event, not with standing possession of any ticket, is at the absolute discretion of Gleneagle Arena & Gleneagle Group, its ushers, security or management and of any member of the Garda Siochana.
3. For those attending an Event only small bags of A4 size (8027in/21cm x 11.7in/29.7cm) will be permitted. Do not bring a bag bigger than this will not be permitted into the event.  There will be no storage facilities to store bags.  Bags must not be left at entrances or surrounding areas, any items left will be removed and disposed of accordingly.
4. Bags will be searched on entry to the event, to avoid lengthy queues we strongly advise that you do not bring a bag.
5. You may also be searched at the entrance or in the venue of the event which may include a full-body pat-down. Any items which may be considered for use as a weapon, or which may cause danger or disruption to any persons at the event will be confiscated.
6. Fireworks, smoke canisters, bottles, knives, glasses, cans, poles of any type, banners, laser devices, umbrellas, selfie sticks, spray cans to include deodorant, and unofficial tabards/high vis are not permitted into the venue. Please note bags no bigger than A4 will be permitted in the venue.
7. Please allow time to get into the event and for concert entry procedures, ticket checks, and searches.
8. Persons suspected of carrying items that may be used in an offensive or dangerous manner, or carrying out illegal activities within the event area and hotel premises, and other areas of the site may be searched.
9. There is generally no re-admission to these concerts. If re-admission is permitted bag and persons will be researched upon re-entry
10. Children under the age of 16 must be accompanied by an adult parent/guardian over the age of 18 who will control and supervise those children at all times. Supervisors of groups are required to be over 18 and are responsible and accountable for all members of the group they accompany.
11. For seated/standing events under 16s will only be permitted in the seating area of the Arena where they must be accompanied by an adult over 18 years of age.
12. You may be asked to prove your age with photo ID failing to do so may result in you being refused admission.
13. Acceptable forms of identification for proof of age are: Passport, Garda Age Card, and Driving Licence.
14. The use of threatening behaviour, foul or abusive language and the utterance of racial, homophobic or discriminatory abuse, chanting or harassment are strictly prohibited and may result in arrest and/or ejection from the premises.
15. The obstruction of gangways, accessways, exits and entrances, stairways and like places is strictly prohibited.
16. Gleneagle Killarney is a no-smoking environment. Smoking, including the use of E-Cigarettes and nicotine vaporisers, is not permitted indoors.
17. Persons are not permitted to bring alcohol into the premises. Persons who are, or appear to be under the influence of alcohol or drugs may be removed or refused entry.
18. A CCTV system is in operation throughout the premises.
19. By entering the Event all persons acknowledge that photographic images and/or video recordings and/or stills taken from those video recordings may be taken of them and may also be used by the Gleneagle Group for marketing or promotional purposes.
20. At all times whilst on the premises, persons must comply with any instructions and directions of any usher, security personnel, management, staff the Garda or any other safety service. Failure to comply with any such instruction or direction may lead to the refusal of entry to, or the immediate ejection from the premises.
21. Gleneagle Group reserves the right to make changes to any of the Gleneagle Arena Rules in its sole discretion. Any such changes will be notified to the public through the website and on display on the Event Grounds.

Medics are onsite for all large scale events. All our staff are trained in first aid. We have first aid kits located in the Box Office & the Bar. There is a defibrillator located at Gleneagle Killarney reception, please contact any member of staff for help. Strobe lighting and haze effects may be used on some shows, please contact the Box Office for further details.

This can vary on the show, however we do not allow professional cameras. You can bring in smaller cameras/phones, but flash photography is not allowed. Make sure an share your memories with us using #LoveKillarney

Yes, free WIFI is available to all patrons – so tweet, tag, check in to your hearts content!

Please contact the Gleneagle Killarney reception with regards all lost property requests.

Gleneagle Arena has free onsite parking for all patrons.

Where possible we do offer group discounts. Please contact 064 6671555 to discuss with our group sales team.

This is not advisable, however if appropriate Gleneagle Arena ushers will direct you to your seat at an appropriate time in the show.

At the turn of the millennium, we took the ambitious and venturesome step of self-financing a state-of-the-art venue in the heart of County Kerry – the biggest of its kind outside of Dublin. Over the past two and a half decades, Gleneagle Arena has hosted hundreds of unforgettable events and become one of Ireland’s top entertainment destinations. To keep improving your experience, we have continued to invest in upgrades to our sound, lighting, staging, and facilities. To help support this ongoing investment, a €2 facility fee has been in place since 2018 on all tickets sold via Ticketmaster. This fee goes directly towards maintaining and enhancing the venue. Thank you for being part of our journey so far and we look forward to welcoming you back to Gleneagle Arena.

Once purchased, tickets cannot be exchanged or refunded unless of cancellation or postponement.

You can book tickets through the following methods: From this website – gleneaglearena.ie. On the search bar on the homepage of this website please enter details of the artist you would like to see. Click on the link to the event page. You will then be given options to book tickets and tickets and accommodation. http://www.ticketmaster.ie/ Call + 353 (0)64 66 71555 Visit the Box Office, Muckross Road, Killarney County Kerry  

Gleneagle Arena is located less than 1 km from Killarney’s town centre on the N71 (Muckross Rd) and is adjacent to the Gleneagle & Brehon hotels. You can view comprehensive directions here.